In order to access the student portal and your student email you are required to use your Student ID number or student email and then the password that you set up. The way that NWTC has it set up is that your password expires every certain amount of days (60-90 days?). When your password is going to expire NWTC sends an email that tells you, “In 15 days your password is going to expire, please reset it.” It provides you a link to be able to reset it in the email, but many people don’t often read emails or read them all the way through. They may only look at the subject line of the email. Students may go directly to the NWTC website to try to look up how to reset their password.
While looking through the Google Analytics reports, there are a number of students who actually do this. Just in the last 7 days, there have been over 1,000 views of the password reset page located on the student login page, in the technology section.
I feel as though this Password Reset page would get far more use, and easier to locate if it were in the “Student Experience” tab. This way it is at the top of the page, it is something simple that students are looking for that could take less than 1 minute for them to find.
